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Your Digital Privacy

Your Website Privacy with SMB

Collected Information

We may collect information regarding your device such as device settings, unique device identifiers, information about your location, and analytical information that may assist with diagnostics and performance. For your convenience, you may be asked to grant permission for access to your device's geolocation data. This information may be collected when you use certain services that are dependent on your device’s location, such as the location of an ATM or branch.

Website Terms

When you visit Southwest Missouri Bank's website (smbonline.com), to view pages and read information, you do so without revealing any personal information. While we do not collect identifying information about our visitors, we do use standard software to collect information for the strict purpose of tracking activity on our site. The only information we typically collect, and store is: the name of your internet service provider; the website that referred you to us (if any); the date and time the pages were accessed; and the page or pages accessed.

Website Links: The link you selected will open a new browser window and you will be leaving Southwest Missouri Bank’s website.  Southwest Missouri Bank is not responsible for the availability or accuracy of the content of these links. Information on linked website pages may become outdated or change without notice.

We (Southwest Missouri Bank) do not represent or warrant the information contained on these linked pages to be complete or accurate. We suggest that you always verify information obtained from linked websites before you act upon such information and encourage you to be aware of all privacy and security practices before giving information about yourself.

If you submit a loan application or other form, this will typically include your name, mailing address, email address, any other information necessary to complete your request. This information is used only for the purpose of your request. This information is not sold to any other organization.

Children’s Online Privacy Protection Act Statement

Southwest Missouri Bank does not knowingly collect, maintain or use personal information from its website about children under 13 years of age. If a child under 13 sends personal information online, the bank will only use that information to respond directly to that child, notify parents to seek parental consent. You must be age 18 or older to submit an online application or a loan request.



Your Mobile App Privacy with SMB

This Privacy Policy, in combination with other relevant privacy notices that we provide to you (e.g., pursuant to financial privacy laws), inform you of the policies and practices regarding the collection, use and disclosure of any personal information that we and our service providers collect from or about users in connection with the SMB Online App (the “App”).  The App is comprised of the web-based online banking access and mobile application (the “Services”).

The Types of Information We Collect in The App

Through your use of the Services, we may collect personal information from you in the following ways:

(a) Personal Information You Provide to Us. 

(b) Personal Information Collected from Third Parties. We may collect certain information from identity verification services in order to provide some of our Services.

(c) Personal Information Collected Via Technology. We and our service providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, our communications and other online services.

How We Use Your Information Collected In The App

(a) General Use. In general, we use your personal information collected through your use of the Services to respond to your requests as submitted through the Services, to provide you the Services you request, and to help serve you better. We use your personal information, in connection with the App, in the following ways:

  • facilitate the creation of, and secure and maintain your account;
  • identify you as a legitimate user in our system;
  • provide improved administration of the Services;
  • provide the Services you request;
  • improve the quality of experience when you interact with the Services;
  • send you administrative email notifications, such as security or support and maintenance advisories; and
  • send surveys, offers, and other promotional materials related to the Services.

(b) Compliance and protection. We may use your personal information to:

  • comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities;
  • protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
  • audit our internal processes for compliance with legal and contractual requirements and internal policies;
  • enforce the terms and conditions that govern the Service; 
  • prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

(c) Creation of Non-Identifiable Data. The App may create de-identified information records from personal information by excluding certain information (such as your name) that makes the information personally identifiable to you. We may use this information in a form that does not personally identify you to analyze request patterns and usage patterns to enhance our products and services. We reserve the right to use and disclose non-identifiable information to third parties in our discretion.

Disclosure of Your Personal Information

We disclose your personal information collected through your use of the Services as described below.

(a) In Accordance with Our Other Privacy Notices. Other than as described in this Privacy Policy in connection with the App, this Privacy Policy does not apply to the processing of your information by us or third parties with whom we share information.

(b) Third Party Service Providers. We may share your personal information with third party or affiliated service providers that perform services for or on behalf of us in providing the App, for the purposes described in this Privacy Policy, including: to provide you with the Services; to conduct quality assurance testing; to facilitate the creation of accounts; to optimize the performance of the Services; to provide technical support; and/or to provide other services to the App.

(c) Authorities and Others. Regardless of any choices you make regarding your personal information, the App may disclose your personal information to law enforcement, government authorities, and private parties, for the compliance and protection services described above.

Links to Other Sites

The App may contain links to third party websites. When you click on a link to any other website or location, you will leave the App and go to another site and another entity may collect personal and/or anonymous information from you. The App’s provision of a link to any other website or location is for your convenience and does not signify our endorsement of its contents. We have no control over, do not review, and cannot be responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites. We encourage you to read the privacy policy of every website you visit.

Safeguards and Retention

We implement reasonable administrative, technical and physical measures in an effort to safeguard the information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of your information. 

A Note About Children

No one under the age of 18 may use the App without parent or legal guardian’s permission. By using this Service you represent that you meet the requirements stated in this Policy and that you agree to the terms of the Privacy Policy.

Southwest Missouri Bank’s Privacy Policy

Any questions about your privacy can be sent to:

Southwest Missouri Bank
300 W Third
PO Box 814
Carthage, MO 64836