NetTeller Mobile Banking FAQs

Click on the question to get the answer.

Log in to NetTeller at www.smbonline.com and click on the Mobile Banking tab.

Tell us your phone number and select your carrier from the list.

Select the accounts you want to access from your mobile device. You can edit this selection at any time if you change your mind later.

Submit this page.

Review the information you provided and the SMB Mobile Banking Agreement. Click the box signifying that you accept the terms and conditions.

Click on the Confirm button.

You may then begin using your mobile device to access your accounts.

Q: How do I use Mobile Banking once it is set up?

Log in to Mobile Banking by accessing SMB’s mobile website at www.airteller.com/smbonline and enter your NetTeller SMBonline ID and Password. The screens you will see on your mobile device can also be viewed from your personal computer by browsing to the above address.

Q: How do I view alerts?

Select Alerts from the Main Menu. The Alerts option will only display if you have alerts to view.

Q: How do I view my transactions

Select My Accounts from the Main Menu.

From the list of accounts select which account you want to view. A summary screen with your Account Balance displays.

Select Transactions from the summary screen. Transactions from the last 15 days display in groups of 4 transactions per page. Select the date for transaction details or select Back to return to the list of transactions.

From the transaction list select Accounts to return to the list of accounts or Main Menu to return to the main menu.

Q: How do I transfer funds?

Select Transfers from the Main Menu.

Choose the account to transfer funds from.

Choose the account to transfer funds to.

Enter amounts in the dollars and cents fields and select Submit.

An indicator that the transaction is sending displays.

A confirmation message and number display after the transfer is complete.

An SMS Text Message will be sent to confirm the transfer.

* You can only set up one-time immediate funds transfers via mobile banking.
Payments will process during the next bill pay processing time.

Q: How do I pay bills?

Select Pay Bills from the Main Menu.

Select the Payee.

Select the pay-from account and continue to the next screen.

Enter amounts in the dollars and cents fields and select Submit.

An indicator that the bill payment is sending displays.

A confirmation message and number display after the bill payment is complete.

An SMS Text Message will be sent to confirm the transfer.

* You can only set up one-time immediate bill payments via mobile banking.
Payments will process during the next bill pay processing time.

Q: Can I use any mobile device to access my accounts?

Yes. You can use any mobile device that is web-enabled and allows secure SSL traffic. However, SMS Text messages will be sent to the cell phone number registered in Internet Banker.

Q: Do I use the same user ID and password as NetTeller?

Yes, use the same user ID and password for Mobile Banking as you do for NetTeller.

Q: Are there fees for the Mobile Banking service?

No, it is free for consumer customers.

Q: Does SMB have an iPhone App?

Yes, you can go to the Apple App Store on your iPhone and search for Southwest Missouri Bank or SMBonline. It is free and can be installed directly from the App page.

Q: Can I schedule recurring transfers and PowerPay bill payments using mobile banking?

At this time only one-time, immediate transfers and bill payments may be entered.

Q: How do I know if my transfer or bill payment was entered successfully?

A confirmation SMS text message will be sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through. Cell phone carrier text message fees may apply.

Q: How do I add a new PowerPay payee?

New payees can only be added through NetTeller Internet Banking. Mobile functionality is limited to sending payments to already established payees.

Q: How do I delete a bill payment that I set up through my mobile device?

Log in to NetTeller Internet Banking, select PowerPay and delete the payment from your Pending Payments list.

Q: How do I securely end my mobile banking browser session?

Select the 'Logout' link to logout of mobile banking, then close your browser through your mobile device browsing options. Closing your browser will securely end your mobile banking login session.

Q: What if I can't get my mobile device to work with Internet Banking?

Verify that your mobile device is web enabled. (Contact your mobile provider).

Verify that your mobile network allows secure SSL traffic. (Contact your mobile provider).

You must first enroll in Mobile Banking through Internet Banker before you can gain access.

Q: What happens if I lose communication/signal during a transaction?

If you do not receive a confirmation SMS Text Message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.

Q: What happens if I lose my mobile device?

Account data and login credentials are not stored automatically on your mobile device. Therefore, anyone who has access to your phone cannot log in to your accounts. Do not add your login credentials to the memo pad or voice record them on your mobile device as this information could then be obtained by others. Password protect your mobile device if possible.

Q: What do I need to do if I get a new phone?

If you are using the same phone number and provider, no changes are needed. If you switch providers and/or phone numbers, log in to your NetTeller Internet Banking account and update your information by clicking on the Mobile Settings tab.

Q: What if I no longer want to be a mobile user?

Log in to NetTeller Internet Banking and click on the Mobile Settings tab. Deselect 'Enable web access for your mobile device' and then click 'Agree'.

Q: Is it safe to use Wi-Fi?

When doing something sensitive on your mobile device or PC, we do not recommend using the free Wi-Fi in a coffee shop or other access points. Use your password-protected Wi-Fi at home to safeguard your account.